Business to the Buddha

Tag: Leadership

  • 3 small lessons from a leader

    This incident turned into 3 small lessons for all of us from our boss. Leaders make learning effortless and yet impactful when you read the story you may realize the 3 small lessons were not rocket science. Yet, how often we implement such small things in our daily life when dealing with situations and people?

    3-small-lessons-from-;leader

    It was a late morning in our office, the day had just started a few hours ago. There was tension in our small office. Our office was small. A slightly higher voice in one corner can be heard on the diagonally opposite side of the office. Generally a very calm, composed, motherly and one of the most silent persons of the office was upset. It had been more than 10 minutes since our admin and accounts person was furiously shouting to our office boy. She was asking questions, pointing errors, and suggesting the impact of all these. Irresponsible behavior and mistakes were causing a significant impact on our daily work, and costing office.

    The accounts manager continued her monologue – “it is common sense isn’t it?” For a few other things, she said “I had explained this to you earlier too”, how can you make similar types of mistakes (not exactly the same) repeatedly? So, some things were straightforward errors of judgment by the office boy. The office boy was making these errors for some time; we all had been impacted some time or the other.

    After it was enough for our boss, he called the accounts manager, who used to report to the boss. He requested the office boy to bring an early lunch. The office boy knew and generally used to collect bosses’ lunch from a nearby restaurant.

    3 small lessons

    The boss turned to the admin cum accounts manager and said I heard some parts of your conversations. This is my suggestion to you –

    • you cannot expect everyone to think the way you think
    • had our office boy been as intelligent as you are, he probably wouldn’t have been an office boy
    • you have to think from an individual’s level of intelligence and instruct him accordingly

    After these three-suggestions, he further added – “I am not saying your observations are inaccurate.” Now, when you have thought about these three points, look at the past 10-15 min, our office has been stressed out.

    http://business2buddha.com/2020/03/managing-emotions/

    The way he explained his point of view was such that the accounts manager had calmed down and the tension in the environment defused. His teachings were so good that I remember this lesson even after more than a decade. I may have failed in explaining the heat of the situation that was there. Probably, it is difficult for you to understand what difference between those three small statements made to the situations.

    When I revisit the incident, I take a few takeaways from the incident, one we have to be compassionate. Second, we have to understand the point of people. Lastly, we should start thinking about what should be our response later. These lessons can help in managing situations. I am still learning and trying to implement these and others. How do you handle tough situations?

    Image source – The Coach Space from Pexels

  • A leadership lesson

    It happened more than a decade back. We were at Offsite for a yearly strategy meeting. As it happens we had a team-building exercise during that offsite. In one exercise, we’re divided into three teams. I was leading one and there were two more people. Leaders were taken to one side by one organizer and explained what is expected and how to achieve it. Other team members of organizers were with the team members. Now we were brought back we were taken to our teams. We were surprised they were blindfolded. We were told that whatever we were taught get the same thing done from the team members. Conditions – they cannot open their eyes. You have to only guide them on what to do. You cannot touch any material. If we need some help, we’ve to guide and speak with the organizing team member.

    My team came second; the team that came third had our senior leadership rep in the team. Experience sharing started, this time team members were given the first opportunity to speak. The senior rep said – “Though our team came third however we were aware of what we were doing. Our leader explained what we have to do.” This comment was a bit surprising for me, I was not allowed to speak. So, one of my team members started sharing experience – “He said we were not able to understand what we were doing as we were blindfolded”. Now, this was even more surprising – every team’s team members were blindfolded, only leaders and the organizers were not. Leaders turn came – I said, I am surprised with my team member said he did not know what’s happening, everyone knew we were making a tent right? The way you explained to us, you must have taught how to make it when you were teaching us. I am thinking why you blindfolded the team members?

    So the organizers said, it is good that you came second, missed your top position only by few seconds. However, why did you think we taught you and the team members same thing? Is not it that you assumed team members were taught the same thing? I said yes I assumed they were. The organizer said – you were good at instructing your team, therefore, you were second. However, you did not win the trust of your team; see an open disagreement is there.

    Lesson

    I came to know that I was very good at instructing people. I had learnt it when I was in NCC, though I learnt only little there – I missed another learning big time. I realized in this incident that to become a good leader I needed to improve. Never assume anything; this was one of the biggest lessons for me from that offsite. Many people, as I did in the scenario, assume things such as and expect good results from others. We expect certain behavior from others that we take for granted. Every individual is different so few things must be communicated as much a good leader makes it easy to understand the vision – communication is the key to that.

    Recently it happened that when I spoke with a friend of mine, he said why do you communicate these things before making a decision? I felt a bit uncomfortable to answer the question. I realized he did not have the experience I got more than a decade back. I hope I am learning good lessons with each interaction to become a good leader.

    Related blogs –

    1. Assumptions
    2. Question your assumptions
    3. Every problem is a nail if you have the only hammer in your toolbox
    4. Teaching virtues to Adviti

  • Leadership and education







    Election results of couple of Indian states are out and largely there are clear mandates in all states. So, there are not many permutations and combinations happening for forming governments. I was wondering about the elections, results and post results – five years. The long term thoughts (five years after results) were hampered by a news of rabble rousing activities in UP. Does the confidence of victory create so much defiance that people do not mind taking law in their hands or crossing the limits?

    This question lets me ask myself – what do we need? Politicians or leaders? Are politicians really leaders? I was thinking about this and on LinkedIn I read a question. IF YOU HAVE GOOD STRATEGY, DO YOU STILL NEED A LEADER?

    Can a good strategy create a leader or leaders can create effective strategies? My answer is leaders can create effective strategies. Also, I heard someone say – An army of sheep led by a lion are more to be feared than an army of lions led by a sheep.

    I was talking to Prof Ramanathan, he told me “…Pravin I see there is a lack of leadership at various levels, be it corporate or others…”

    The fact of the matter is the crisis is wide spread are we creating leaders? Are we creating excel, power point and ivory tower experts of solutions? When I read the book – I have a dream I realized that there are people who took initiatives, who rolled their sleeves and got down to work. There may be many more not covered in the book, yet how many of us have become leaders after studying at Ivy league?

    Recently, I met Prof Mankad, we discussed Greek crisis and the visible solutions to it. He made a good observation on the economic power of China that made me think – having and managing power requires a sense of responsibility and ability to be fair. This ability requires courage and confidence to say – ‘yes I erred’ when one did commit mistake. Does our education teach kids to have these qualities?

  • Balancing act… continued!







    Recently, I wrote about the ‘balancing act’ based on the story of the Buddha. I started observing the concept of balance to a greater detail when I received the story from Prof Mankad, and here are few pointers in this continued blog.

    What I have realized in my studies lately is, the “engineerish thinking” (numbers all the time all the way) is not the end in itself. Marketing has long been a function requiring creative thinking. Long time back – before my joining my MBA – someone (talking to me) made a remark – ‘marketing is a bottomless pit, you do not know the return on investment etc etc. Now in the era of result orientation everything is being measured and therefore the results are key for marketing departments too’. Here again creativity should not take toll on numbers. Thus, a balance has to be made between being creative and being critical for return on investment.

    Second thing what came to my mind with reference to marketing, and in general to all of us, was perceptions. While communicating to outside world e.g. marketing companies try to play on ’emotional’ hot button of target audience yet want to be analytical of the effect of the marketing efforts. Again the balancing act comes into play based on the perspective inside out Vs outside in.

    In case of say leading teams, one needs to balance. Leader needs to involve and empower his team at the same time guide when anyone needs help (I wrote about this earlier in blog Growing and becoming leaders). Thus, a balance has to be made between giving power to take decision and taking control of situations when required. I had few things in my mind regarding the same in the language of TRIZ. In TRIZ there is a principle called separation on condition (giving control and taking control based on condition) for such cases. I would write more on application of TRIZ in marketing and sales in some other blog.

    Changing gears, in personal life we manage relationships. At times these relationships come to such a point that we need to act as a funambulist (tightrope walker) to sail through the rough patch of managing the relation. So, balancing act continues throughout the life.

  • Next super power?







    Germany? Is that… few days back President Obama was in India, he supported India’s candidature for permanent seat in UN. Germany and Japan the other contenders raised their voices on that. Germany is one of the two elected countries to serve as member of Security Council for two-year terms that begin Jan 1. Germany is also the protagonist for Unified Europe e.g. European Union (EU). Germany is the strongest economy of EU. And the trouble starts here – Germany being the protagonist and the strongest economy faces challenge of saving the EU and the cost could be cases against Government of Germany. Reason? German people were promised two things –
    1. Euro would be as strong as Deutschemark
    2. There would be a “no bail out clause”

    These clauses seem to fail. Euro is struggling because of exposure to stupidity of investment banks and naivety of European countries for example Iceland. Next to show domino effect was Greece in first half of the year, Ireland now and perhaps –Spain, Portugal next to face economic doldrums. “With Great power comes great responsibility” said Uncle Parker [to Peter Parker – Spiderman]. Germany needs to understand it, they need to change their promises or the spiral of over exposure and unified economy [not only of EU but also the whole world] would eat half of our generation.

    Balancing this would make Germany either very strong worldwide or make it pauper.

    China, is that? According to the recent FT news by 2014 China would roughly touch 20% of world manufacturing production and has already equaled US. As I earlier wrote [reference Macroeconomics class of Prof Mankad] China is replicating Japan on many fronts and is doing it phenomenally well. China hold Treasury bonds of US in effect it can twist arms of USA any time. Yet it faces a few challenges –
    1. for a strong economy of China, US and other nations importing Chinese products should be economically strong or China needs to increase consumption of its produce in China itself
    2. growing % of population in old age e.g. less working population.

    There could be many ways to tackle this issue –
    1. Work Visas to people of different nationalities
    2. Automation
    3. A least unlikely one is mildness on communism to attract foreign nationals

    India, is it? Perhaps, yes! I may be biased yet the economic, demographic and intellectual capital it posses, this country seems the contender for coming 10-20 years. The secret lies in the leadership, current duo of Dr Singh and Mr Chidambaram is a good combination. However, India needs to be cautious building next leadership line is the need of the hour.

    Coming back to the troubles in EU, I strongly see a solution in applying TRIZ (the Theory of Inventive Problem Solving) for the situation. As far as the super power is concerned, only time will tell us who the super power is, I would bet on India and China, more on India ten years from now. Cast your vote…

  • Growing and becoming leader







    Once, I heard ‘off the record’ – “When you treat adults as kids, adults will behave like kids”. This is true, when one wants his team to behave responsibly he has to show trust and offer responsibilities with some authorities to the team members.
    No one always hits the road running, except aero plane. How can you grow a leader? By giving the person opportunities to take decision; the authorities can be small and decision smaller. In fact, we always make decision whether it’s buying vegetable or hiring people. The lesson I learnt and I think should be enforced is involve people, empower them, offer opportunities and groom them to become future leaders. One cannot learn soft skills in class room and learning happens hands-on additionally that lasts for a life time.
    Today, I attended a session on ‘Leadership that transforms’ by Dr Michael Hackman from University of Colorado. He was also talking on the lines of the same concept – treating adults like kids will make them behave like kids. In this informative session I came to know about what I wrote above is called as – ‘transformational leadership’.
    Actually, I picked up this thought from the news item of Tata’s succession planning. Therefore, leaders should understand that there has to be a succession plan and “when you treat people as potential leaders they can learn, behave and act like leaders”. The Buddha said – you are all enlightened and he treated everyone as enlightened also treated all with compassion.