Business to the Buddha

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  • Irony!







    I remember an opening of Prof Mankad’s class. He asked ‘What is money?…’ and so on and so forth. Money is what is accepted as money. The trust of acceptance gives value to money. Irony is this TRUST. This concept e.g. money creates maximum MISTRUST. The concept which, I believe, we think gives power, empowers us, creates fear of losing it. Money which should give us some security creates insecurity. Is not it an irony?

    I heard someone (If I recalled correctly it was Osho) saying – opposites are always together, if opposites are not together their value is nothing. White is white and does not hold much value if Black does not exist. Lord Rama and his values were/are magnified by none other than the existence of Ravana. If Jesus were not crucified we might not even have found records of him or might not have bothered about his greatness. For safety and security of our ‘Nation’ we buy/make arsenals and prepare for wars, is not it an irony?

    We avoid

    WAR by aggrandizing weapons
    Trust on Money, which creates lots of, perhaps maximum, Mistrust
    Good people are good because their are bad one’s out there.

  • A cup of tea







    I see at this cup of tea kept upon my table. Oh yes this cup is full of tea :)… I have to consume it… I have heard a tagline (Cafe Coffee Day an Indian Coffee chain) – “a lot can happen over coffee”. Let me replace Coffee with Tea.

    ‘A cup of tea’, it actually relates to many industries. The packaging industry, the cup/disposable cup manufacturing, tea company, tea farm, sugar (if added), Milk, Energy (utilized in making tea as well as manufacturing/processing other parts). Energy goes to a different tangent again – how produced, how transmitted etc. So this simple cup of tea kept on my table makes me think about so many things. Wait let me drink it, it is getting cold and horses of my mind are running unnecessarily. Whatever is the case this cup of tea has made me think of ‘interdependent co-arising’.

    ‘Interdependent co-arising’ is a concept in Buddhism. This concept states – everything in the world is dependent on other thing and things evolve together. [This is my understanding of the concept…]

    If we extend this concept to business – observe the value chain of any business. The cup of tea I was thinking about is a perfect example of Interdependent co-arising. I read a concept proposed by Prof Mohan Sawhney (of Northwestern University) – ‘metamarket’. Metamarket is a cluster of complementary product. The complementary product actually belong to diverse set of industries. This goes again to the cup of tea and a very basic as well as vital concept for each one of us to understand – interdependent co-arising.

  • Journey itself is the destination, so learn non-stop…







    As a ritual which every B-school aspirant has to perform, I also wrote B-school essays before joining my MBA program. I remember one of the phrases of one essay the most – “…making mistakes that will cost nothing in a classroom environment…”. I knew I will learn from the mistakes as well. I feel, a failure teaches long lasting lesson then a success. I have learnt a lot from the mistakes during last couple of months. I am sure, I am going to live with and implement these learning in coming time.

    With a lot of disappointment I started writing this blog after my exam of Pricing Strategy. Then I realized thank god I did not commit the mistake in business; one incorrect pricing and revenues and profits take a beating. I started writing my mistakes and learning, so that I can revisit what I should not do and what I learnt. This would remind me that the Journey itself is the destination, so learn non-stop. Here are few of the lessons –

    1. Never believe in the forecasts, forecasts are correct hardly 15-20% of the times. I bet Murtaza and Avanii would agree with me 100% on this.

    2. Start early (in B-School simulation too), starting early and keeping the momentum going; it helps

    3. Always have a “to do list” and prioritize work – for this I wrote funny statement which only a few could understand “Tomorrow is your exam (sense of urgency), day after tomorrow you will die (prioritize your work, before dying what would you do?)”. I used to do this but here in my MBA this has been reinforced to an even greater extent

    4. Failing to score well in exams is alright, but failing to learn a concept and missing to use concept is a punishable offence – “a crime”. I learnt pricing strategies concept, explained the same to my friends and yet in the exam forgot to apply that. There is no ifs and buts for this crime

    5. I always write my blog on one concept ‘collaboration’, I observed this in outside world, I used it a lot in my MBA and that is the way for the future of businesses

    6. Ask questions, better to be stupid for some time. I have been stupid in some classes (recently, in class of Prof Lopez and Prof Ram Kumar) but that is better than assuming something incorrect

    To be continued in next blog…

  • No judgement – its all about perception







    I heard a story – a farmer owned a very good horse, he loved the horse as his son and it reciprocated. Even the king of that kingdom was envious of the horse. He sent his messengers to the farmer stating that farmer can exchange the horse for as much as half of his state. Farmer responded – ‘I will not, does anyone sell his son/daughter?’ People told him that he did a mistake, he responded – no judgement.

    In some days, the horse somehow ran away and could not be traced. People come back to the farmer and told him, you did a grave mistake by not giving it to the king, at least you could have got something in return. Now you don’t even have the horse let alone part of the kingdom. He again responded – no judgement.

    In few days, neighboring kingdom waged a war on the kingdoms where the farmer lived. It resulted in a very tough situation for the kingdom (of the farmer) and king asked for all the support from his people, confiscating even cattle for supporting his army, stating there is no guarantee of returning of those materials/cattle. People again came to the farmer and told him – ‘Thank god at least your horse is not in that trouble, trust wherever it is, it is fine.’ He again responded – no judgement.

    Within few days both the fighting parties announced ceasefire. Some people got their possessions back others didn’t. One fine day morning the horse came back to the farmer with an equally beautiful mare. People came to the farmer praising the horse and saying – “Thank god horse was not here during the war it would have been a problem for you as well as for the horse.” Again he responded in his trademark style – no judgement.

    So, situations change and therefore our decisions could be called as right or wrong, good or bad, but in the end the frame of reference causes the concerns. Something good today could be bad tomorrow. So, judgemental thinking may result in issues. My brother told me once – no decision is right or wrong, it is how we perceive and the frame of reference makes us think whether the decision is right or wrong.

  • ‘Balancing act’







    This is one of the stories shared by Prof Mankad with me.

    Once on his tour, the Buddha was resting in the shade of a large pipal tree. Under a nearby tree a group of dancing girls was also resting. One of the apprentice musician girls asked the leader of the group, “How do I tune this string instrument?” The head of the group, a ravishing beauty of a dancing girl, obviously with limited virtue and ignominious fame said, “do not stretch it so much that it breaks and do not leave it so loose that it does not play”. Buddha hearing this went to her and bowed to her with respect. His disciples seeing him bow to a very infamous character were disturbed and intrigued. When they asked Buddha about his behavior, he said, she taught me a valuable lesson in life.

    This story tells us a very valuable lesson. The lesson of balancing act, I recalled the recent incident of Cricket test match between India and South Africa. In that match Indian player Sreesanth and South African player Graeme Smith had an altercation. For this incident Indian Cricket team captain M S Dhoni made a statement in press for Sreesanth – “…there is nothing called over aggression till you don’t cross the limit. There are guidelines which need to be followed. You need to be yourself but at the same time shouldn’t get into others’ space…”

    The balancing act also applies to businesses in terms of product portfolio, organizational behavior and a balance between business and social responsibility (triple bottom line). This also applies to individuals e.g. work-life balance.

    The other important lesson to learn from the story is – one can learn from wherever one wants to learn from and no one is old or young to learn from. This is what an earlier blog suggested – Learning… and possibility thinking.

  • Every problem is a nail… if you only have hammer in your tool box!







    In a class of Prof Moradian we were learning about a model, a model which had two dimensions. Each axis has ‘Low’ and ‘High’ as the extremes. I have learnt that for few thing quantification is not necessary, ok! When I saw this combination of ‘Low’ and ‘High’, I understood it is a qualitative measure. I waited for two minutes (a long duration for struggle in mind), at last a typical attribute of a classic personality came out.
    “Sir, how do I define a number is ‘Low’ or ‘High’ on this model and on the scale?”
    I took two minutes because I struggled to put this in my mind – ‘do not try to quantify everything’. I was thinking quantify or not to quantify? It was equally a struggle for Prof Lopez to teach me – don’t try quantification of everything. Old habits die hard! Six Sigma taught me to be data centric and this struggle has always been in mind – clarity with data or instinct with less or no data (I worked as TRIZ/Innovation consultant). Seemingly two different approach six sigma data centric and innovation instinct based.
    I knew it is qualitative, and Prof Mordian said – ‘Pravin, it is not necessary to quantify this measure, come out of the engineering mind’. To save my face I can say I was just questioning my assumptions, you may check possibility thinking and questioning assumptions blog.
    Let me come to the “classic personality” type. Personally, this incident was making the same mistake (of course learning from that too). The trait I want to highlight here is ‘engineerish’ e.g. engineer and mathematician type thinking. What else can you expect from an engineer – numbers, data, technical details and much more concrete information?
    Here, I came up with few future blog ideas of Blue ocean strategy, frameworks and problem solving. I will try to cover them in future. As I wrote in my introductory blog, not necessarily every blog entry will be on relation between Business and the Buddha. I will not offer correlation here, though I can do that. For a change I would quote a real life example which many of us are suffering from –
    Dr Mankad taught us in class of Macroeconomics that – few bright engineers turned MBAs have created many models e.g. financial models that ‘quantified rationality/irrationality’ which became one of the worst problems and resulted in the melt down.
    So, I write here a cliché of many management consultants – Every problem is a nail… if you only have hammer in your tool box! I also encountered it many a times. It is occasionally a struggle to pull people out of their thought process and make them realize that – some problems are not nails. Our myopic thinking can be summarized in (again a cliché) joke to explain the issue –
    Once mechanical, Electrical, Chemical and Computer science engineers were traveling in a car. Suddenly the car stopped and everyone was puzzled. Mechanical Engineer suggested that that there is some problem with the engine. Electrical Engineer suggested that it is due to the fault in ignition system. Chemical engineer said “no-no car was making some strange knocking and the problem was with the fuel.” Suddenly the computer science Engineer intervened and said “I think we need to go out and then come in the car (log out and log in).”
    The message is …
    “Every problem is a nail… if you only have hammer in your tool box!”
    And the lesson – “Because you have a hammer, don’t go searching for a nail”!!

  • When Situation demands… drop your tools







    You cannot rely on tools only to devise corporate strategies. For making corporate strategies visionaries are required who recognize patterns. Because no one has seen the future and for making future driven strategies vision is very important. Let us take an example of CEO of GE Mr Immelt, he has changed the paradigm in which GE operated. He is investing in future centric businesses.

    Now, visionary does not necessarily point out to a newer set ‘pattern recognition’ – THE next tool for strategies. In fact occasionally people need to drop the tools for formulation of business strategies also. So, the important part is – learning when to drop the tools, willingness to drop the tools and being ready with alternative plan of action. The alternative plan of action is not to find another tool for handling the situation but to analyze the situation and being on your toes to think fast, think creatively, out-think others and look into all aspects of situation to react effectively.
    There is an anecdote which helps learn the concept well.

    The short story is – in a wild fire, 17 firefighters had made a plan on dinner table on how to do their work (tomorrow 10 AM). Next day at 7:00 AM they found that the fire is beyond their planed actions and anticipation. They could
    i) try fight the fire and possibly die, or
    ii) run for their life.

    Many decided to run, the team leader told them – “Drop the tools”, no one heard. Only 3 survived in the accident – 2 who inadvertently got into a cave when one fell down and 1 the leader who DROPPED his TOOLs. He did this because he had heard past experiences of fire fighters.

    At times you have to leave your tools and that is important. Strategy is similar, in cases you have to drop the tools and work. The challenge is to know when to drop the tools.

    You know, this works for meditations too. The Buddha when he was asked what he did to reach enlightenment, used to say – I stopped ‘doing’ and that’s how I reached enlightenment, in fact everyone is enlightened (yes! I have heard that Buddha said everyone is enlightened). I recollected few expert management consultants have told me in general that at times one needs to drop his tools. So mystical lesson, simple yet so difficult to implement.

  • Finger is not the moon…







    In one of the discourses the Buddha taught the bhikkus – ‘The finger is not the moon.’ Simply put when he tried teaching the bhikkus he said when I point to the moon with my finger the ideas is to give you direction where the moon is. You cannot hold on to the finger. Learn the lesson, get the direction and move on your own path. Since everyone is different and every situation is different therefore the path taken will be different.

    The Cases are the means, not the end –
    Lately, I did a course International Management with Professor S Rajagopalan. In the course we did about ten cases and all were from different industries, countries and situations. In such cases, the learning becomes more challenging yet practical. What I learnt from the different cases is – the finger (case) is not the moon (methodology to solve every situation – magic wand). Learn the lesson, understand your situations and create your own path. The same used to happen in marketing cases. Constant challenge for Professor Lopez used to be ‘class of engineers is used to models and formulae’, models and formulae do not fit at every place. Prof Mankad taught us in Macroeconomics class – management is art and science together.

    As the finger is not the moon, the cases are not the end in themselves and one should not try creating models for everything.

  • Playing Golf, work and meditation







    My professor, Professor Tomas Lopez often wraps his lessons in simple and interesting ways. His one of the lessons was very simple, profound and meaningful. That lesson was defining meditation (not literally though) for the corporate leaders, for the young generation and for the affluent golfers. The lesson was so disguised that prima-facie it looked as it is a lesson on golf (or marketing). However, the profound meaning was for everyday and the soul. In simple words he said – do not force yourself for doing things, let the things happen through you. Trust this message is clear.

    Let me give you the verbatim statement – “you know what, marketing is like playing golf, you have to swing naturally”. In other words – chances are the harder you try the miserably you fail. So, do not force, let the things happen naturally. ‘The harder you try the miserably you fail’, I heard/read it somewhere… you know where!