Airtel, assumptions, banking reforms in USA, cannot work in this setup, Change, credit card company, hippie movement, ICICI credit card, learning to see, mobile operator, not invented here, paralysis of system dependency, question our assumptions, rebelling, religion, ritual, self imposed limitations, system, the line of understanding, understanding, why we designed systems?
I heard a story that a person was ready to change his religion because of the strange rituals followed in time of demise of someone in the family. The question to ask at such times is – Are we meant for systems or systems are meant for us?
A mobile operator and a credit card company did the same with me. I always paid bills on time, at times in advance! Yes, I paid 1/3rd of my credit limit in advance. The problem with them was they did not listen to my problems because of an error in their system! Yes, ‘paralysis of system dependency’ – I would call it – could result in loss of business. I have also heard and witnessed in some cases – not invented here! and cannot work in this setup, type of comments. The reason for such limited thinking is our dependencies and self imposed limitations. I recall one of my senior facing similar situation, told to the client – are tum karo to sahi, bad me dekhenge kya problem hai. (You just do it we will analyze if there is any problem). He could say this with confidence because he knew what works, what is going to work and importantly he was not the part of the system.
I am not arguing against systems. I am just trying to say that one has to answer the question – why at first place we designed systems? Answer is to
1. facilitate operations of society (in case of religion, culture and laws)
2. facilitate operations of work (in case of businesses).
We resist change – because we have become inured to our system. See what is happening in case of banking reforms in USA. The situation is dire, yet reforms seem to be a tough nut to crack.
How long are we going to depend on systems and follow the system till death even if systems are not supporting our cause? Were systems made for making our life miserable? Well, I am not asking to rebel against systems, what I am giving a thought to is – why not critically look at why we are doing what we are doing and question our assumptions. These questions and issues if not addressed correctly create rebellion such as hippie movement.
What I could see is – There has to be two lines drawn, one between system and understanding its short comings and the other is understanding and rebelling against the system. I would call that line ‘the line of understanding’. More on this in future when I take information age Vs other ages.
I know this all seems a very weird connection, starting with religion, talking about my personal experience, challenge of a consulting assignment and then banking reforms and lastly to hippie movement! The reason I found is – in the end we all are human being, and everything connects somewhere. The need is to learning to see (oops its a title of a book on LEAN, which I have not read yet) and yes questioning assumptions.